Digital Customer Service
Bring the in-branch experience to your website and mobile apps.
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Modernize Support
Allows agents to easily switch between chat, video, and audio communications with customers – reducing customer effort.
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Improve Consumer Experience
Improve your overall consumer experience, resulting in higher retention and loyalty, which leads to long-term, multi-generational relationships.
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Improve Your Acquisition
Identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio.
Reinvent How You Serve Consumers
Use any channel, seamlessly transition and co-pilot conversations with your consumers. Switching from chat to phone to co-browsing with your consumer has never been easier and it doesn’t require different sessions = eliminating re-authentification.
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Features
Seamless On-Screen Experiences
CoBrowsing
Chat
Voice
Video
SMS
Phone
Social
AI
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When you partner with a vendor and you have trust, you can build amazing things. So first and foremost we trust FTSI. It’s not just a one-on-one conversation between us and FTSI that always ends up in improved product and services or even new products and services, but they are really a broker of relationships between us and their other clients as well which allows truly the most creative people that I know to get in one room together and build creative solutions and do awesome things.
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In my experience FTSI has not occupied the role of a traditional vendor, they have been a trusted advisor during our branch transformation journey from its conception to implementation and beyond. We did not just purchase a product from them, we formed a partnership with a trusted advisor. The people at FTSI are what make the difference, it has been a pleasure to work with the FTSI team, from the executive level, the project managers, the sales team, and the service techs in the field.
