Digital Customer Service

Bring the in-branch experience to your website and mobile apps.

  • Modernize Support

    Allows agents to easily switch between chat, video, and audio communications with customers – reducing customer effort.

  • Improve Customer Experience

    Improving your overall customer experience results in higher retention and loyalty, which leads to long term, multi-generational relationships.

  • Improve Your Acquisition

    identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio.

Enhance Your Customer Experience

Improving your overall consumer experience results in higher retention and loyalty, which leads to long term, multi-generational relationships.  

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Features

Seamless On-Screen Experiences

CoBrowsing

Chat

Voice

Video

SMS

Phone

Social

AI

  • As a Credit Union that serves Health Care Employees, it’s important to be available 24/7 to meet their financial needs. The Smart Lockers give us the capability to deliver items such as instant issue debit cards, cashiers checks and other financial documents to our members during non-traditional credit union hours. It’s as simple as logging into the software, placing the item in the assign locker and sending the member their access email. We feel that this allows our membership base that care for others to access us during their schedule, not the other way around.

    Providence FCU Logo
    Brett Wooden COO, Providence Federal Credit Union
  • I would like to share with you that the services we are receiving from FTSI has been phenomenal. The most important thing for us, which we were not getting from previous managed services, is to have a partner who is proactively making sure the uptime of our fleet is at maximum and that issues are being reported and resolved before we have to intervene. Thanks again to the entire FTSI team and call center!

    Credit Human Logo
    Credit Human Matthew Perez, Client Services Manager, IT Service Delivery
  • The FTSI team has really been fantastic! We used to have so many challenges and everyone from the Techs, to Projects, to Riggers, to the Call Center, and Marketing who helped with marketing screens, everyone has been so supportive! Really so glad we made the change, wish we had done it sooner!

    Frontwave Credit Union
    Frontwave Credit Union Wendy Rodriguez, Director Branch Operations
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