Hardware Maintenance Services
We offer a wide range of quality services for all your hardware needs.
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Customized Service
Tailored services with comprehensive options.
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Proactive Maintenance
We help detect and fix issues to avoid service disruption.
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Increased Availability
Best-in-class service that ensures optimum performance.
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Support
Access the resources and expertise to match your needs.
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Reports
Review your equipment service history, track trends and more.
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Consumables
The extras – we have those too!
Personalized Service
FTSI’s team of experienced technicians are certified on various makes and models and are equipped with state-of-the-art technology that leads our field operations for first and second-line ATM service and maintenance.
First-line Maintenance
First-line Maintenance: Service with dependable resolution of basic service disruptions such as bill and paper jams.
Second-line Maintenance
Second-line Maintenance: Includes hardware repairs, replacements, and adjustments on your ATM equipment with complimentary preventative maintenance.
Request a custom service quote for your fleet today!
Best in class service
Thanks to our highly experienced technicians and a proactive maintenance approach, FTSI is proud to offer the fastest response times and highest ATM uptimes in the industry.
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I would like to share with you that the services we are receiving from FTSI has been phenomenal. The most important thing for us, which we were not getting from previous managed services, is to have a partner who is proactively making sure the uptime of our fleet is at maximum and that issues are being reported and resolved before we have to intervene. Thanks again to the entire FTSI team and call center!
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When FTSI took over servicing our ATMs, we saw an immediate improvement. With the way things are running now, I can’t imagine going back or changing providers.
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The FTSI team has really been fantastic! We used to have so many challenges and everyone from the Techs, to Projects, to Riggers, to the Call Center, and Marketing who helped with marketing screens, everyone has been so supportive! Really so glad we made the change, wish we had done it sooner!
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The difference between FTSI and our previous provider has been night and day. The staff that handles our account knowledgeable, kind, and timely. They’ve gone above and beyond on several instances where I truly didn’t expect it. The level of service and integrity of the staff is above reproach, and the results are dramatic. Our ATMs now have over a 99.8% uptime.
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FirstCapital Bank of Texas and FTSI have been partners since 2013. They respond promptly when we need them, but more importantly, they perform preventative maintenance to minimize any downtime, so we don’t have to call them. We look at them as true partners and continue to expand the relationship to include more of their service offerings.
