Meet our team

These are the people that make the magic happen.

Our Leadership Team

Meet our leadership team of technology and business professionals. Let us help your business reach its potential.

Susan Napier

Susan Napier Chief Executive Officer & Chairwoman

Susan Napier founded FTSI in 1998 and has led FTSI to be a leader in the financial services industry. Susan’s goal is to provide our customers with forward thinking solutions that exceed expectations. Susan continues to develop long-term company strategies that drive sustainable growth for both FTSI and its customers.

Dan Valdez

Daniel Valdez President & Chief Financial Officer

Daniel has been with FTSI since 2011 and is a performance-based leader, skilled in optimizing financial management landscapes through an entrepreneurial spirit and a forward-thinking approach to company leadership. His blend of solid financial skills with strong operational knowledge is a valuable asset to FTSI and its clients.

Jill Gongora

Jill Gongora EVP & Chief Experience Officer

Jill joined FTSI in 2009 and within her tenure, at FTSI she’s overseen and managed operations, customer service, marketing, and sales operations. Jill has 20 years of management experience and plays an integral role in the development of key functions to ensure positive experiences and interactions that delight our customers.

Travis Hoban

Travis Hoban Chief Technology Officer

Travis joined the FTSI team in 2017. He has over 8 years of experience in the financial industry and was previously with NCR as the branch transformation specialist. He is passionate about keeping up with industry trends and helping financial institutions utilize technology to gain efficiencies and grow revenue.

Lisa Huertas

Lisa Huertas Chief Strategy Officer

Lisa brings a breadth of industry knowledge, experience, and resources to help financial institutions innovate and succeed. Lisa has served the financial industry in a variety of leadership roles. She has worked with hundreds of financial institutions to understand and help develop their vision, strategy, culture, and critical technology.

Mike Winn

Michael Winn Chief Information Officer

Michael joined the FTSI team in 2006. He is an industry expert in a wide range of technical areas including ATM hardware and software, and technology’s role in financial compliance. Michael has a Master’s degree in Electronics Engineering and various technical certificates. Michael has over 35 years of experience in the Information Technology field.

Joan Hernandez

Joan Hernandez Chief Human Resources Officer

Joan Hernandez began her career at FTSI in January 2008. Joan has over 25 years of experience in human resources in healthcare, hospitality, and entertainment companies. She is passionate about helping people achieve their personal and professional goals.

Digital Solutions Team

Meet our team of technology and business professionals.

Jennifer Larson

Jennifer Larson Senior Interactive Developer

Dan Shehan

Dan Shehan Digital Strategist

Henry Chai

Henry Chai Network Engineer

Daniel Doepner

Daniel Doepner Professional Services Technician

Field Operations Team Managers

Meet our team of field operation management, making sure your fleet service is best in class.

Bo Watson

James (Bo) Watson VP of Field Operations

Chad Wilson

Chad Wilson Director of Field Operations

Janet Byrd

Janet Byrd Field Operations Manager

Al Arteaga

Alvaro Arteaga LA/LV Territory Manager

Arnold Mendoza

Arnold Mendoza Field Operations Project/RAMS Manager

Art Arteaga

Art Arteaga IE/OC Territory Manager

Craig DeLyser

Craig DeLyser SD/AZ Territory Manager

Denise Johnston

Denise Johnston TX/FL Territory Manager

Ed Campos

Ed Campos NorCal Territory Manager

Eddie Ortega

Eddie Ortega PNW Territory Manager

Larry Wyatt

Larry Wyatt CenCal Territory Manager

Operations Team Managers

Meet our team of technology and business professionals ensuring quality service.

Ashley Rempel

Ashley Rempel Director, Sales & Business Operations

Molly King

Molly King Senior Marketing Manager

John De La Pena

John De La Pena Controller

Mark Woodall

Mark Woodall Contracts & Cash Services Manager

Miguel Bastidos

Miguel Bastidos Logistics Manager

Our vision

FTSI is where innovative ideas take flight.

Our mission

When you believe anything is possible, the sky’s the limit. We provide custom solutions that create extraordinary experiences, delivered by a partner you trust.

DavidMeet the team