Meet our team

These are the people that make the magic happen.

Our leadership team

Time to meet our team of technology and business professionals. Let us help your business reach it’s potential.

Susan Napier

Susan Napier CEO

Susan Napier started FTSI in 1998. She is part of NCR’s Global Partners Advisory Council. Susan continues to lead FTSI by developing long-term company strategies that drive sustainable growth for both FTSI and its customers.

Daniel Valdez

Daniel Valdez President / CFO

Daniel has been with FTSI since 2011. Dan is a metrics-driven leader who combines financial skills with operational knowledge to yield progressive, sensible results and systems for FTSI and its clients. With over 25 years of experience in financial services, he is a valuable asset to FTSI and its clients.

Jill Gongora

Jill Gongora EVP

Jill joined the FTSI team in 2009. During Jill’s tenure at FTSI she’s overseen and managed operations, customer service, marketing and sales operations. Jill has over 15 years in management and plays in an integral role in the development of key functions to ensure positive experiences and interactions that delight our customers.

Travis Hoban

Travis Hoban CTO

Travis joined the FTSI team in 2017. He has over 8 years of experience in the financial industry and was previously with NCR as the branch transformation specialist. He is passionate about keeping up with industry trends and helping financial institutions utilize technology to gain efficiencies and grow revenue.

Lisa Huertas

Lisa Huertas Chief Strategy Officer

Lisa brings a breadth of industry knowledge, experience, and resources to help financial institutions innovate and succeed. Lisa has served the financial industry in a variety of leadership roles. She has worked with hundreds of financial institutions to understand and help develop their vision, strategy, culture, and critical technology.

Michael Winn

Michael Winn CIO

Michael joined the FTSI team in 2006. He is an industry expert in a wide range of technical areas including ATM hardware and software, and technology’s role in financial compliance.

Joan Hernandez

Joan Hernandez Director

Joan Hernandez began her career at FTSI in January 2008. She was the first HR employee hired by FTSI. Joan is proud of the way she built the HR department infrastructure while the company was growing rapidly, and describes it as “an exciting time for the FTSI team!” Joan has over 20 years experience in human resources for healthcare, hospitality, and entertainment companies. She is passionate about helping people achieve their goals both personally and professionally.

Our field operations team

Time to meet our team of technology and business professionals.


James (Bo) Watson VP of Field Operations


Chad Wilson Director of Field Operations


Janet Byrd Field Operations Manager


Denise Johnston Territory Manager


Art Arteaga IE/OC Territory Manager


Alvaro Arteaga LA/LV Territory Manager


Arnold Mendoza Second Line Manager - LA


Craig DeLyser San Diego Territory Manager


Larry Wyatt Inland Empire Supervisor


Ed Campos Leadership Director


Eddie Ortega PNW Manager


Miguel Bastidos Logistics Manager

Team managers

Time to meet our team of technology and business professionals. Making all the hard decisions keeping the delivery on time

Summer Childre Project Manager III

Tzuli Ortiz-Luckett Project Manager II

Blanca Ramirez-Ramos Project Manager I

Fernando Cruz Project Manager

Our vision

FTSI is where innovative ideas take flight.

Our mission

When you believe anything is possible, the sky’s the limit. We provide custom solutions that create extraordinary experiences, delivered by a partner you trust.

DavidMeet the team